Some users get invalid credentials

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alexudell
Posts: 1
Joined: Mon Sep 08, 2014 10:08 pm

Some users get invalid credentials

Post by alexudell »

Hi...

we just had a password change for our credentials.
we were running 3.0

I updated the applet.js to include the new credentials.
this worked for some users.

others are still showing "bad credentials" in firefox and "java.io.FileNotFoundException" in Safari

I updated the Libs to 3.2

to no avail.

any suggestions?

thanks!

Alex

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support
Posts: 1503
Joined: Sun Jan 27, 2008 6:19 pm

Re: Some users get invalid credentials

Post by support »

There may be a typo in your JavaScript making it failed in some browsers, double check it.

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